Privacy Policy
Your privacy matters to us. Here's how we protect and manage your personal information.
Information We Collect
When you interact with FlareOnPulse, we collect information that helps us provide better network management education and services. This happens through different touchpoints during your learning journey with us.
- Personal details you provide when registering for courses or contacting us
- Technical information about your device and browser when using our platform
- Learning progress data and course completion records
- Communication records including support tickets and feedback
- Payment information processed through secure third-party systems
- Usage analytics to improve our educational content and platform performance
We only collect information that directly relates to providing you with quality network management education. We don't gather unnecessary personal details or sell your data to third parties.
How We Use Your Information
Your information serves specific purposes that benefit your educational experience. We've organized our data usage around core functions that matter most to our students in Taiwan and beyond.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Course delivery and management | Account details, progress tracking | Contract performance |
| Technical support and assistance | Contact information, system logs | Legitimate interest |
| Payment processing | Billing details, transaction records | Contract performance |
| Platform improvements | Usage analytics, feedback | Legitimate interest |
| Security and fraud prevention | Access logs, device information | Legal obligation |
Data Sharing and Third Parties
We work with carefully selected partners to deliver our educational services effectively. Each partnership is governed by strict data protection agreements that align with Taiwan's Personal Data Protection Act and international privacy standards.
Our technology infrastructure relies on cloud services for platform hosting and content delivery. These providers maintain advanced security measures and comply with international data protection certifications. We also partner with payment processors who handle financial transactions securely without storing sensitive payment details on our systems.
We never sell your personal information to marketing companies or data brokers. When we share data with service providers, it's strictly limited to what they need to support your learning experience.
Your Privacy Rights
You have significant control over your personal information. These rights apply regardless of your location, though specific procedures may vary based on local privacy laws in Taiwan and other jurisdictions.
Data Security Measures
Protecting your information is fundamental to everything we do. Our security approach combines industry-standard technical measures with rigorous operational procedures that our team follows consistently.
All data transmissions use encryption protocols that meet current security standards. Our servers are hosted in facilities with physical security controls, regular backups, and monitoring systems that detect unusual activity patterns. We conduct regular security assessments and update our practices based on evolving threats and best practices.
- End-to-end encryption for all data transmission and storage
- Multi-factor authentication for administrative access
- Regular security audits and penetration testing
- Automated backup systems with secure off-site storage
- Staff training on data protection and security procedures
- Incident response plans for potential security breaches
Data Retention and Deletion
We keep your information only as long as necessary for legitimate business purposes or as required by applicable laws. Different types of data have different retention periods based on their purpose and legal requirements.
Course progress and educational records are maintained for seven years to support transcript requests and continuing education documentation. Account information is deleted within 90 days of account closure, unless you have outstanding course completions or certificates that require longer retention.
Our systems automatically flag data for deletion when retention periods expire. You'll receive advance notice before any educational records are permanently removed.
International Data Transfers
As an educational platform serving students globally, some of your data may be processed in countries outside Taiwan. We ensure these transfers comply with international data protection standards and provide adequate protection for your personal information.
Our cloud infrastructure partners maintain data centers in multiple regions to ensure reliable service delivery. All international transfers are governed by appropriate legal frameworks, including standard contractual clauses approved by relevant data protection authorities.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your learning experience and improve platform functionality. These small data files help us remember your preferences and analyze how students use our educational content.
- Essential cookies for platform functionality and security
- Performance cookies to analyze site usage and optimize content
- Preference cookies to remember your settings and course progress
- Marketing cookies for relevant educational content recommendations
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality and your ability to access course materials effectively.
Children's Privacy
Our educational platform is designed for adult learners and professionals seeking network management skills. We do not knowingly collect personal information from individuals under 16 years of age without appropriate parental consent.
If we discover that we have collected information from a minor without proper authorization, we will delete such information promptly. Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately.
Policy Updates
We review and update this privacy policy regularly to reflect changes in our services, technology, and applicable laws. Significant changes will be communicated through email notifications and prominent notices on our platform.
We encourage you to review this policy periodically to stay informed about how we protect your privacy. The effective date at the bottom of this policy indicates when the current version was last updated.